Bye. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? This is one of the best times to be an online furniture and home decor shopper. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! They are getting crossed off my list of places to shop. The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. Please see listings for reviews. Dont see this option? We decided we would go to the Palo Alto store to see the wood colors in person and place the order at the store with a live person who could answer questions. We were interested in the St James table and fortunately they had one. She is my go to girl now for any RH needs!!! This is the last time I order from this company. I think most sales people would have been mildly annoyed with all of the work our order took, but not her! Bad customer service destroyed my loyalty to this brand. Calm down with the snooty attitude. We have had no delivery problems with companies like Wayfair and Crate and Barrel. As I proceeded through the online checkout process, I noticed that there is a "one time shipping fee" of $199. Decorating guides, designer tips, home tours, and more! Please email me if you have any questions. or Best Offer. I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. Each piece is cleaned with eco-friendly products and They really don't have that much actual hardware on display in-store, but there is a lot hidden away or hidden in plain sight so online research was key, but then Jennifer B. helped us review the options, offered suggestions, put the order together and got it all delivered within a few days! With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. Restoration Hardware. We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. Original Price $40.99 Quantity. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. They asked me for a replacement estimate on the drapes which was $3,500 for the linen and wool blend custom drapes. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. You're amazing! Several items were defaulted and had to be sent back, but half a year has passed, I haven't got my refund. Thank you! Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. This is our favorite place to shop for sure! I'm sure if you check it out frequently you can find some nice stuff. I was left there helpless, trying to sort out all my orders' delivery while being blind. Finishing hardware included for two attachment options. Furniture shopping is an oftentimes tedious and mundane task. It's not appealing and again, YOU WORK IN RETAIL. Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 Turning off personalized advertising opts you out of these sales. Learn more in our Privacy Policy., Help Center, and Cookies & Similar Technologies Policy. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. Salesman: It only comes in two. It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. You juts need to be more patient and caring. No one seemed interested in helping with this at all, until I met Seraiah. I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. (btw, I was still smarting from the experience at RH) At RH, the clerks passed me off like a bad penny and my daughters and I were continually in search of someone to help me and answer my questions regarding fabrics and sizes. Also, I never like when people say, "I SAVED _____ DOLLARS!" I've spent a lot of money at this place. She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals. You had to buy them separately. Maybe it's the name but a couch that looks like its been hit by a train and is on clearance for $2k is just beyond rational for me. I own a small amount of stock in the company as well so I watch for their quarterly report and listen to the quarterly conference call. Couldn't recommend working with him more! I am happy with everything. The selection is meh. This item & the customer service experience has been a very large disappointment. To me, 10 grand is not a clearance price for an area rug. Original Price $3,416.00 I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. Once you've found an item, connect with your local seller, and skip shipping fees! for each one." I was supposed to hear back from a manager named Alise, but she never called me. I had a rare incident happen with a Vintage French round side chair that I purchased from the Pleasanton Outlet store. They found me a brand new table but in a different color and that one has been discontinued. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. for the remodel of my home. Restoration Hardware Delfina Daybed. A good thing to do, but a bad reason to have to do it. Me: Okay, what colors? Sign up for their outlet emails. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. Since I have a restored classic Art Deco loft, I thought some of these things could work at my place. I'm not quite sure. (10% off), Sale Price $2,732.80 If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. Annalisa said she couldn't comment on where to place chairs already purchased from RH and could only comment on new purchases made through her. Sometimes I go there just to relax. Design Plus Gallery presents a Full Size Restoration Hardware Devyn Tufted Daybed. Within 10 min., the crew delivered my 3 stools. TO SOUTH AFRICA. Well around 80 percent of my furniture has been purchased from RH online or over the phone. Est retail: $1,048 | 20 % off. Style has no bearing on the structure or materials. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. I had to order these stools, because our island counter is an usual height and these stools fit our counter. White couches seriously looked like they were previously owned. But were trying to do more. My order was almost $100,000.00 . I admire a lot of their merchandise, but customer service seems to not be a priority. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. Unlike PB, this store is primarily stocked with returned/damaged items -- vanities with chips in the marble, furniture that is warped/dented, chandeliers missing all glass, etc. I am guaranteed that this third table is in perfect condition. Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" Went there the other day for the first time despite the reviews. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. Salesman: So you want to buy it? Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. You have to order them. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. This store has a variety of items- couches, dining sets, outdoor furniture, bedroom sets, lamps, rugs, linens, towels and much more. Requested Service Type(s) White Glove. They were supposed to unpack it for inspection. RH carries dining room furniture such as dining tables and dining chairs, bar/counter stools and tables, shelving, cabinets, and sideboards. No one thought to tell me that. It's total crap! Salesman: It only comes in two colors. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. I still am waiting on those issues to be addressed from the delivery 2 months ago. How embarassing. All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. None of the employees so much as said hello during the 15+ minutes that I was in the store. Damaged furniture, I can find that on offerup or let go, for way less. (22% off), Sale Price $32.79 More than the average scratch. The materials are available in the Max file format with V-Ray. because buying good feels good. WOW. She took her time and got us all set with the best couch ever! He dismissed us to walk around and look. Cushion + Pillows probably need new covers, but the inserts still in good shape. We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. Three months later the new sever-footer arrived and was way off color-wise! I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. These select reviews describe buyers' opinions of listings found in this category. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. Our delivery team will delicately place each item in your home, When I asked to see the velvet fabrics, she impatiently pointed and said, "here, here, and here", and once again tried to walk off again, with me inquiring to see an example. Get The Best January 2023 Furniture Deals! Buyer beware. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s Amazing furniture, wonderful staff! In our case we made a purchase on a weekday for a pickup on the weekend. Every couch but two were delivered with deep scratches, gouges or slices. I thought it a little odd that we didn't discuss style much so I offered that I am more drawn to the "modern" collection and that I want to avoid anything too industrial looking in the room. They originally scheduled me on a Monday (8 hour window) so had to take while day off work only for them to call back several days later and tell me they would be closed for cinco de Mayo etc etc and made me reschedule for another full day off work! When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. Restoration Hardware Casegoods and Storage. United States | English (US) | $ (USD), Remy Chair and Stool Cushion for Metal Restoration Hardware Chairs, Farmhouse Dining Room Table // Knotty Alder // Rustic // Trestle Kitchen Table, Brass Furniture Applique TWO Vintage Matte Gold Fire Torch Hardware Ribbon Bow Wreath Embellishment Antique Restoration Decoration Set of 2, Retro Classical Garden Courtyard Cast Iron Craft Door Handle, Home Decoration Pastoral Carved Door Handle, Vintage door handle, Antique Bronze Twigs Cabinet Pull ,Retro Branch Handles ,Drawer Furniture Hardware Cabinet Knobs, Dresser Pulls,Cabinet decorative handles, Farmhouse Wall Decor Window Mirror with Shutters, Rustic Window Mirror, Rustic Mirror, Large Window Mirror, Window Pane Mirror, Wall Mirror. There are just a few workers on the floor, who all appear to be busy, so it's difficult to get anyone to help you (I ended up asking the guys who load/unload the items, who didn't know anything about the items I needed help with). Thank you. Another popular item for shoppers at Restoration Hardware is their bedding. We had to jump through several hurdles and had a lot of difficulty placing our order. I was very surprised, as I've always found RH to be top quality. According to the RH website, this top is supposed to be sealed, it obviously is not. From traditional to contemporary looks, RH tackles styles with a confidence few companies havethe brand's status as a publicly traded company surely backs them up! It arrived lacking enough fill to comfortably sit in. I wonder why it's not already closed. The peasant service standard contrasts the concept the store owner desperately tries to achieve. Also note that they were doing 40% off the entire store.. Me: Yeah, do you know how much this is and do you have it in any other colors? Please email me if you have any questions. We've recently updated the Chairish, Inc. In fact, they went above and beyond to make sure that we are taken care. I don't plan on coming in this location ever again. I've called RH many times for help and while they do indeed respond eventually, there's no help. or Best Offer. They said they would file a claim. Kaiyo is the most sustainable way to buy and sell furniture. I mean, is that how you purchase them in the regular store? I love this place! My favorite furniture store. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. Why the people who WORK there have such a attitude? Absolutely! So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. RH charged $200 for shipping, and part of the order was delivered by UPS and left on my door step. $5.29, $6.23 Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. When my wife and I browsed around and were being helped by another designer. Sorry RH , you lost my business . With a cozy form and nostalgic form, Restoration Hardware sofas are built to take center stage in a family room. The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. Do the math and go figure. There's none to be found within these walls. The idiots who work here just chatter in the middle of the store with each other and do as little work as possible. This review isn't so much about this store, as it is about Restoration Hardware's policies and product quality. Cliff is AMAZING. The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . I walk out discouraged and couchless every time. And for the mediocre items listed in the store you really should give everything you got. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. What I'm surprised about is that they didn't come to our home to physically look inside the house before they did the design. That's what I call top notch customer service. Leave a Comment. Free shipping available I lived in the building underneath the Budweiser sign; only it wasn't that building. There is no quality control. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! She will take great care of you. Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos I'm a big fan of Restoration Hardware, but I only shop online because the store always frustrates me. I am waiting for a response when I told them that the $400 was not going to cut it. I went to the SF store and found it extremely unfriendly and unhelpful. (Of $30!!) I will be back for more. 0 bids. How can product be overnighted twice and still not get delivered in 9 days? Location : Westport CT. SOLD. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Arhaus. If you host dinner parties, weekend in the Hamptons, vacation in the south of France, or just want to show that you use C-notes for Kleenex, this is the place for you. I will never shop here again, and I will be warning others all across the Internet about them. Final sale!! I contacted the Palo Alto sales representative. RH wants $71. I've been coming into this location trying to buy a couch for literally 3 months. When the sales representative began the order process, it showed the end of the week as the delivery date. Many sellers on Etsy offer personalized, made-to-order items. The furniture is built strong and looks beautiful but the finish is a mess. Terms of use and But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. With this, and feeling despondent, I gathered my daughters and walked out. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. in as fast as a few days, and our network of third-party carriers Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. I've been a fan of RH furniture for years, love the design and quality. 2 RH Large Lounge Chair Cover New! Set where you live, what language you speak, and the currency you use. Good news! Very good. This will differ depending on what options are available for the item. remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy.
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