Announcements, Guides & Community Updates. It has been hard to convince them it is not my issue. on There might be a temporary problem with the network that is affecting every broadband connection in your area. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. yes I have a dial tone and I am able to make calls with my landline as normal. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). The light will turn steady blue when your Hub is ready. One of the most effective tricks is the easiest. A blue light means the hub is working fine. 16h28. You should receive updates from DPD. You will get a refund for the time is is out of service. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Your Hub is connected to the EEmobile network via Hybrid Connect. Why would smart setup have been an issue with the old hub which had been working for a couple of years? If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? If it stays orange use the Contact us link at the bottom of the page. Open your web browser and visit http://btbusinesshub.home/. BT Business Hubs: Help and guides for your model. Don't forget to check your microfilter if you have one. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Turn your Hub on and off using the power button and wait a moment. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? 22h52, Stats show you are connected to the internet, on If it's flashing red, you didn't connect. 31-05-2020 Press the Restart button. Turns out I had no engineer booked (lucky I did not wait three weeks). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Choose Status in the top-left corner of the home page. You can switch it back on again via the Hub Manager. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. - also how do I switch it off? If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. The BT Home Hub 5 is capable of dual AC Wi-Fi. Give it at least three minutes to connect. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Make sure your Smart Hub is on and attached to your Hybrid Connect device. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. On Monday no lights on the Openreach modem were on. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. (No power button? 12h58. Re: Light on router is blue but no internet connection! Using the Power button, turn your Hub off and then on again. 30-05-2020 If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. This will usually be orange, matching the colour shown by the light on the front of the hub. Flashing purple means the hub isn't connected to the internet. A steady blue means that the Hub is connected to your broadband. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The Hub is working but isn't connected to the internet. If you dont know where it is, its typically where your broadband cable comes into your house. If it's disconnected, click connect. My workaround has been to manually enter DNS settings on each device. We had the one about the phone on the 19th. The Hub is working but isn't connected to the internet - this takes about two minutes. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. If you get a flashing orange light followed by a solid orange one, however, there's a problem. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Fibre customers might have an Openreach modem installed. Step 6: Click Add Server. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Does it announce your correct no. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. On the Plusnet hub it says 'connected'. Restart your device, and if the light is still red, contact us. Jim has been testing and reviewing products for over 20 years. 1:55 PM. 31-05-2020 Ive read some posts about changing the password but cant see how that would make a difference. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Step 4: Scroll down until you see the section called Configure DNS. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. I have connected to master socket but this makes no difference. I don't know what the 01733 fault was or when is started. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Weve listed some expert tips to help you fix the problem quickly. Simply touch the power button to wake it back up. As an aside I rang connections PM today. If there's still no light, call us on 0800 111 4567. At first devices did not seem to be working. That is also showing a blue light but no internet on all devices. 31-03-2020 31-05-2020 Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on I would now say 99.9% this was an external issue / no faults inside the property. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Hub is back where it belongs. Using the Power button, turn your Hub off and on again. Monthly cost changed on Tuesday - no internet since then! Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Turn it off and then on and try again. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? 13-06-2020 You'll be able to book an engineer appointment if the problem cannot be fixed online. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. If you're not set to power mode, there's a problem with your internet. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Take a look at our suggestions below. If so, then you're (temporarily) sorted. If you try to use them together, your broadband won't work. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. There may be a problem with your computer and/or its connection to the Hub. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Plug your Hub's power cable into the mains and turn on. Check you're connected with the correct username in the Hub manager. Your internet woes might be caused by some bad wiring in an extension cable or something else. 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