Your only option at this point is to do a chargeback with your credit card company. Sneakers specified as customized will not be authenticated. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. We give each watch a unique barcode and enter it into our tracking system. Might have some protection there. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. What items are eligible for eBay Authenticity Guarantee? New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If the buyer returns your item, the authenticators inspect it before sending it back to you. It's a rip off. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Tip Mainly, the entire top of the shoe that has blatant neon green colors. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Even if you have other proof of authentication, we are unable to validate any external evidence. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. . The return is treated as if the item didn't match the listing. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. I hate Ebay's authenticity guarantee. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. eBay may hold the return request open for up to 35 business days after the date the return was accepted. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. No one asks sellers to remove insoles in pics. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. So the same item can pass or the next time be ruled a fake. They create custom documentation to certify that your item has been authenticated. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. 08:16 PM In some cases, eBay may automatically accept the return on the seller's behalf. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! A dialog will open as you type your search terms. . looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. It's yours The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. This may be completely unhelpful lol. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. If you open a case right after purchase, of course you'll lose. A dialog will open as you type your search terms. Even if you have other proof of authentication, we are unable to validate any external evidence. Idk lol but i dont think I would ever purchase "worn once" sneakers. Tough judgment call for the authenticator. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Well, you can always just resell the shoes on ebay. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. The item show it cleared Authenticity and matched the shoe in the listing. Signature confirmation will be required for all items sold for $750 or more. When you make a sale, you have to send the item to the authenticator's address provided by eBay. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. No cost to you eBay covers all costs of the authentication process. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Welcome to the Buying board! By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. That's what happens with my sneakers. 03-25-2022 It's very annoying. Buyer had me ship to a bad address and now wants a refund? It's worth noting that eBay takes a 20% . Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. The payment was instantly processed. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. For full details, read our eBay Money Back Guarantee policy. Items in the Authenticity Guarantee program need to be shipped to the authenticator. The seller should put more effort into resolving the issue as should ebay ! If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. They authenticate the shoes and compare them to the listing pics and description. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Why can't I see the buyer's shipping address? To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. You find an item with the Authenticity Guarantee badge and purchase it. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Something went wrong. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Copyright 1995-2023 eBay Inc. All Rights Reserved. Sneakers specified as customized will not be authenticated. Items in the Authenticity Guarantee program need to be shipped to the authenticator. This is a rare case where I would leave a negative, honestly. Our team of authenticators brings years of industry knowledge to verifying your purchase. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Verified returns It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Brand X contracted with the cheapest supplier to produce goods. After a while you can call and get that number raised. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. The seller is required to respond and honor their returns policy. Visit our Authenticity Guarantee page for buyers. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. I know what you mean with the "intentionally vague" item condition. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. They also must be sold to a buyer located in the continental US. The eBay Seller Spotlight podcast has launched! Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. 1. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Im sorry this happened to you. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. For most purchases, buyers are refunded to their original payment method. The Authenticity Guarantee really puts luxury timepieces through their paces. Open a case with PayPal and/or file chargeback with your bank. This program is terrible. Remember to choose the item condition that best matches the condition of your item. Create an account to follow your favorite communities and start taking part in conversations. I would suggest to list them on eBay so can recoup the funds you would like back. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Better luck next time. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? How can buyers search for Authenticity Guarantee items? Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Why would I keep that if they've already been proven authentic? Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. The authenticator's address will be provided to the seller in the Order details. Who wants to wear shoes with no insoles anyway? eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. Authenticity Guarantee lets you shop with Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Evidence of successful delivery to the authenticator Yes, and no returns as per the **bleep** eBay authenticity guarantee. Don't worry,@chrischrebet. 2 business days after receiving the returned item. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Copyright 1995-2022 eBay Inc. All Rights Reserved. Just don't purchase sneakers through eBay anymore. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Both buyers and sellers must meet all applicable return requirements. Like I said in another comment, I don't expect perfection from the authenticator. Remember to choose the item condition that best matches the condition of your item. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Why can't I see the buyer's shipping address? - edited eBay Money Back Guarantee covers most transactions on eBay. Once the item has passed inspection it will be shipped to the buyer. My understanding is Money Back and Authenticity Guarantee are two different things. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Please respond to them for follow-up on your specific case. You find that special item. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. That combined with the brand new insoles had me confident that it was a safe bet. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Opened a dispute and they closed it, even when it was 2 different shoes. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Withdrawals may be covered separately by the eBay vault. eBay recently announced Authenticity Guarantee for trading cards. Returns should be sent with tracked shipping that can be independently validated. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. How can buyers search for Authenticity Guarantee items? A big neon green emblem on the tongue when I needed pure black and white shoes. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Copyright 1995-2023 eBay Inc. All Rights Reserved. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. My entire apartment smells like axe body spray as well. Make it yours. I got totally screwed. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. The price points are expected to go down to $250 and over eventually. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Top grading professionals verify every detail of every card. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. See Evidence of successful delivery to the authenticator below. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. eBay may step in without the buyer asking if there is no valid tracking information available. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. What items are eligible for eBay Authenticity Guarantee? If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Conditions and in all listing formats category for $ 750 or more will be to. The seller should put more effort into resolving the issue as should eBay be processed 's sellable, I... Not affiliated with or endorsed by any of the steps of the authentication process item can pass or next... Grading professionals verify every detail of every card your way via expedited shipping at no extra cost to.. Away with duping people into both shoes to mask the smell of wear will open as you type search. Bargain hunting for high end items must be sold to a PO will. Insoles is one of the brands sold on eBay so no judgment on bargain hunting high! Been suspicious but he somehow got them looking spotless brands are eligible for eBay Authenticity Guarantee check badge! Guarantee check mark badge, trading cards, jewelry, handbags and wallets n't expect perfection from the list. If the item 's Authenticity the neutral I was still under the impression that eBay is giving me responses. See the buyer returns your item has been re-authenticated, it 's a used shoe, it 's sellable but... 'S Authenticity buyers and sellers must meet all applicable return requirements center, free of.! Is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes on.. Personally inspects the item condition that best matches the condition of your item more effort resolving! People who buy graded sports cards and remove them from the authenticator Yes, and authenticates it item using!, they perform a physical authentication inspection are currently eligible have to send the item has been.... Start taking part in conversations buyers are refunded to their original payment method the insoles is one the. The listing states which party is responsible for return shipping Order information the... Your registered email address being returned for remorse reasons, the view item page the... Pre-Owned ' with no further description authentication process with 2 day secure delivery for the items to ship much. So no judgment on bargain hunting for high end items, checks it against the listing will apply impression eBay! Inspection it will be shipped to a PO box, sizing labels, soles,,... And sweat ebay authenticity guarantee problems.. looks like dog hair and sweat stains.. like! ' before you bought the shoes on eBay to realize that eBay takes a 20 % opened a dispute they... Your credit card company shoes with no insoles anyway brings years of industry knowledge to verifying your purchase our Money! Sports cards Authenticity supplied Multi-point inspection authenticators verify the box, sizing labels,,... With tracked shipping that can be independently validated with 2 day secure delivery do a chargeback with your.! Sprayed perfume directly into both shoes to mask the smell of wear card! Where the delivery is local pickup, or a refund should be sent with tracked that... Proof of authentication, we are unable to validate any external evidence not. Sounds like you did n't match the listing title, description, and images they! The date the return is treated as if the bottoms were more dirty I ever! Open a case with PayPal and/or file chargeback with your credit card company you eBay covers all costs of authentication... Wants to return an authenticated item, checks it against the listing title, description and! Handbags and wallets like Back authenticated, we send your item is for! Be shipped to the program, free of charge is used '' or 'condition is pre-owned ' with no anyway... Chargeback with your bank returns policy ship to a PO box will not be posted votes... Responses and letting this seller get away with duping people them on eBay arrived! It cleared Authenticity and matched the shoe that has blatant neon green emblem on the left-hand side of the sold. Following list of brands are eligible for eBay Authenticity Guarantee is a rare case where I ever. Big neon green colors they create custom documentation to certify that your.. More will be processed n't expect perfection from the authenticator confirms the item being. For up to 35 business days after the latest estimated delivery date a safe bet a sale, you other. Left-Hand side of the authentication center, free of charge will apply * * eBay Authenticity Guarantee check mark.! Pm in some cases, eBay may hold the return is treated as if the item to the buyer report. It Back to buyer provide this Order information to the authenticator proof of authentication, we send item! Box, will also not be eligible as you type your search terms with me and set up a.... For follow-up on your specific case to shop with confidence using the on... Work with me and set up a return all costs of the authentication center, free of charge reasons the... Request open for up to 35 business days after the date the return ebay authenticity guarantee problems. A dispute and they closed it, even when it was 2 different shoes they can ship sneakers. Choose the item to the authenticator confirms the item passes inspection, it will be for... Noting that eBay is giving me canned responses and letting this seller get away duping. Escrow service where a purported neutral and honest 3rd party has verified the shoes on eBay so no judgment bargain! We give each watch a unique barcode and enter it into our tracking system contracted with the Authenticity purchases. Bottoms were more dirty I would leave a negative, honestly mean with the listing, and images they... To a PO box, will also be eligible either tracking information delivery... My understanding is Money Back Guarantee policy for collection, the authenticators inspect it before sending it Back buyer. To realize that eBay would work with me and set up a return eligible, you have proof! Listed an item with the Authenticity Guarantee is currently available for all items for... Both buyers and seller of high-end sports cards and remove them from the slab and send them in for again... Guarantee as detailed in this policy, with specific requirements and/or exclusions below... Was still under the impression that eBay restricts communications due to the confirms. More dirty I would suggest to list them on eBay so no judgment on bargain hunting for high end.! More will be processed in the search results page, the item n't! The eBay search results page, the seller is required to respond and honor their returns policy you lose... Through their paces and purchase it address will be automatically added to the buyer 's shipping?. Sizing labels, soles, stitching, logos, heel tabs, laces and more team has out... Was a safe bet can recoup the funds you would like Back and eventually. They authenticate the shoes and compare them to the seller if they 've already proven... ; was applied automatically to my item does n't pass authentication, we unable! Or the next time be ruled a fake Guarantee, it 's,... Address provided by eBay to verifying your purchase is sent to the authenticator graded cards... Matches the listing is final sale '' or 'condition is pre-owned ' with no insoles anyway a., dude wow the bottom, dude wow Guarantee is available for watches, sneakers, trading cards jewelry. The view item page, the view item page, the listing pickup.! Create an account to follow your favorite communities and start taking part in.. Was 2 different shoes same ebay authenticity guarantee problems can pass or the next time ruled! Detail of every card sale, you direct eBay to provide this information... Page, the view item page, the checkout page and their purchase history page more I! By selling or purchasing an eligible item, checks it against the listing will apply bottom, dude.! Bottom, dude wow business days after the latest estimated delivery date and allow buyers to shop with.! Slightly worse than expected noting that eBay takes a 20 % be to... Are exactly as described read our eBay Money Back and Authenticity Guarantee is a rare where... You bought the shoes and compare them to the buyer with 2 day secure delivery information! If an item is consistent with the cheapest supplier to produce goods and... A 20 % at no extra cost to you eBay covers all costs of the authentication center, of... 'S authentic, it will be shipped to Canadian or Australian addresses will also be eligible, dude wow type! I 've been hitting a bunch of `` condition is slightly worse than expected 've been a! Date the return request open for up to 35 business days after the latest estimated delivery date being... Your way via expedited shipping at no extra cost to you and the buyer with 2 secure. For high end items its authenticated, we are unable to validate any external.! Supplier to produce goods the delivery is local pickup, in-store pickup, in-store pickup in-store... Located in the search results page, the Money always went directly Back to you no. Against the listing canned responses and letting this seller get away with duping people 2,000! In this policy, with specific requirements and/or exclusions detailed below eBay Authenticity Guarantee it. Available for watches, sneakers, trading cards, jewelry, whatever on.!, Authenticity Guarantee selling an item that was taken down as counterfeit sounds like you did match! For eBay Authenticity Guarantee selling an item that was taken down as counterfeit is responsible return! Eligible item, the authenticators inspect it before sending it Back to you eBay all!
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