A group of states and territories received access to the system at a specific time. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline These destinations are subject to change at any time, without prior notice. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. You are further responsible for the purchase and maintenance of any additional hardware, software and/or Internet access required in order to use SafeLink Service. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. SafeLink, SafeLink, TracFone and TracFone Wireless are registered trademarks of TracFone Wireless, Inc. 21. Note that certain customers who enrolled prior to December 1, 2019, and received more than 350 minutes per month, may have their additional voice minutes grandfathered in. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. Select Q Link Wireless as your Lifeline provider. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. 14. Free or Discounted Phone** or SIM Card With your SafeLink Service, you will receive a free unlimited allotment of Short Message Service (SMS) to send and/or open text messages. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. These remedies are the Purchasers exclusive remedies for breach of warranty. There are no additional charges for roaming. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. . While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. Box 7081. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. Calls to customer service should be made using the 611 dialing code. AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Description: Announces the launch of the National Lifeline Eligibility Verifier for all new enrollments in Florida, Illinois, Minnesota, Ohio, and Wisconsin DA/FCC #: DA-20-179 Docket/RM: 11-42 FCC Record Citation: 35 FCC Rcd 1483 (2) FCC Record: DA-20-179A1_Rcd.pdf Files Public Notice: Docx Pdf Txt Document Dates Released On: Feb 20, 2020 For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. 5. Upon de-enrollment, you will cease receiving the free monthly allotment of airtime. SafeLink Customers will have the ability to place and receive voice-grade calls of all distances. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. Visit these states launchpage for information. Credit card fraud is a criminal offense. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. Beginning June 1, 2017, the California Lifeline Program (California Lifeline) has a new limitation on consumers requesting the California Lifeline discounts for phone services. 8. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. Any charges you may incur as a result of any attempts to participate in Premium SMS services or campaigns not authorized by SafeLink are not refundable whether you incur charges as deductions from your SafeLink Phone or from your credit card. Free SIM Card 23. All California Lifeline services may access 800 or other toll-free services. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. The 30-day waiting period ends when either 1) the California Lifeline Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the thirty (30) days have passed since the enrollment request, whichever occurs first. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. Airtime Rates, Usage and Included Monthly Minutes. All ACP packages offered by SafeLink are free. How To Set Up Your National Verifier (NV) Account. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. You will find coverage maps on our website at tracfone.com. Once the high traffic volume is reduced, the data speed resume at normal speeds. Terms + Conditions SafeLink ILD Service is not a substitute for regular international calling services. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. To use these plans, the consumer must purchase and redeem a service card. You agree not to give away, resell or offer to resell your SafeLink Phone or Service, as provided by the SafeLink Program. SafeLink does not allow international text messages. b. To watch short video modules on the NV, visit the Videos page. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. The phone must not have any liquid or physical damage. The duration of your data connection and the related Data Usage are not determined from the exact moment you press a button on your SafeLink phone. Except as expressly provided in section I, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. Acceptance of Terms and Conditions. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. 2023 Universal Service Administrative Company. The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. If anything is missing or device is not in like-new condition, your shipment may not be accepted. For more information on this process, visit theEligibility Decision Processpage. SafeLink is not responsible for and will not issue credit for unauthorized use. You agree not to hold SafeLink liable for any offensive or objectionable content. Documentation of income or program participation may be required for enrollment. In our sole discretion, we will presume you are engaging in an unauthorized use in violation of these Terms and Conditions if, during a 30-day period, you are calling for 43,200 voice minutes, sending over 30,000 text messages (or 3,000 over a 24-hour period), placing calls of an unusually long duration, or if your data, talk or text usage is otherwise harmful or disruptive to the Carriers network or to our customer service levels. Your SafeLink Phone will only operate when you have airtime minutes and/or data available on it. Then re-submit your enrollment application through Xfinity. SafeLink is not responsible for any third party content, advertisements, or websites you may access using their phone. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Global Calling Card are available online at safelink.com. Never submit original copies of your documents. Unlimited Free Text Messaging The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. As such, always be prepared to report your precise location to emergency responders. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. SafeLink will also conduct recertification drives for each state according to its rules. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. The National Verifier (NV) is Lifelines centralized application system. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. Lifeline service is non-transferable and limited to one per household. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. It determines whether consumers are eligible for Lifeline. Documents sent to SafeLink will not be returned. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. Improper, illegal or unauthorized use of your SafeLink Phone may result in immediate termination of your Service, without notice, together with further legal action against you. SafeLink Wireless is a Lifeline supported service, a government benefit program. It will be used each year when you complete Annual Certification. If you purchase and redeem an Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. PLEASE NOTE: TracFone markets Double Minutes cards for TracFone users. You do not need to purchase or redeem a service card to use this plan. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Therefore, there is no need to offer toll blocking service. In addition to permanently terminating your SafeLink Service, criminal offenses (i.e., selling or giving away your SafeLink Service; threatening violence, etc.) SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. Binding Agreement. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. There are no toll charges associated with any TracFone California Lifeline service. TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER TRACFONE WIRELESS, INC. D/B/A SAFELINK NOR ITS EMPLOYEES, VENDORS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE TO YOU OR OTHER USERS OF YOUR SERVICE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR ENHANCED DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION ANY DAMAGES CLAIMED FOR LOSS OF PROFITS, REVENUE, INCOME, SALES, BUSINESS, GOODWILL, DATA OR INFORMATION) HOWEVER CAUSED, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE (REGARDLESS OF WHETHER NOTICE THAT SUCH LOSS MAY OCCUR WAS PROVIDED). If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carriers network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE DISPUTE AT THE CONCLUSION OF THE ARBITRATION IF YOU FULLY PARTICIPATE IN THE PROCEEDING. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. You may obtain warranty service directly from SafeLink. SafeLink Customers will not be required to enter into contracts. Unlocking a SafeLink device refers to disabling software that would otherwise prevent you from activating the device on another carriers network. National Verifier How to Change a Consumer Address Existing Lifeline subscribers are not required to re -qualify for Lifeline as continued eligibility is controlled via the annual recertification process. nioh 2 obsidian samurai cheese;. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Your approval letter has been sent. SafeLink will return ineligible devices to you at the same address shown on the shipping label. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . 3 USAC | Guide to Changing an Address in the National Verifier. It may take 24 hours or more to update your address information. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. 11. If you are activating SafeLink Service with BYOP, you are responsible for ensuring that the Phone does not interfere with SafeLink Service and complies with all applicable laws, rules and regulations. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Program and Income Verification Any unused Service Balance(s) that exist at the time you refill your Service and/or at your Service End date will not carry over or accumulate. (8) IF A COURT DETERMINES THAT THE PROHIBITION ON CLASS ARBITRATIONS OR THE LIMITS ON THE ARBITRATORS AUTHORITY SET FORTH IN SUBSECTION (3) OR THE PROCESS SET FORTH IN SUBSECTION (6) CANNOT BE ENFORCED UNDER APPLICABLE LAW AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE, WHICH MAY PROCEED IN COURT EITHER ONCE THE ARBITRATED MATTERS HAVE CONCLUDED OR SOONER IF THE COURT SO REQUIRES. The Safelink representitive talked to his supervisor and neither could see a reason why, except that the National Verifier somehow deemed me "ineligible". 7. IF THE PARTIES ARE UNABLE TO RESOLVE THE REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND BELLWETHER PROCEEDING. If you run out of your free monthly allotment of airtime, you may purchase and add additional airtime card (Airtime Card) to your Phone. Any text message you send to a "short code" will in all likelihood not go through. Bring Your Own Phone. You can disable Wi-Fi Calling by toggling it off in your device settings menu. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. You may be charged applicable taxes and fees at the time of purchase in certain areas. If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). If your return meets the above requirements and you have requested an exchange for a device that costs more, you will have to pay the difference in price between the phone you are returning and the new phone you are seeking to purchase. These Terms and Conditions are a legally binding agreement between You and TracFone Wireless, Inc. d/b/a SafeLink (SafeLink), which is a Delaware corporation that maintains its principal place of business in Miami, Florida. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. Or offer to resell your safelink Phone will only operate when you have a disability and need with... At a specific time 30-day notice to California Lifeline service are the Purchasers exclusive remedies breach... Right to BRING a CLAIM in COURT or in FRONT of a.! 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