The scorecard is a conversation starter, a tool used to engage leaders in a conversation about internally reflecting the clients and communities we serve, she says. - How do customers perceive Sodexo Diversity? } Claims and complaints handling A proportion EN. One of the key aspects of being able to measure and hold people accountable for diversity is to essentially make sure diversity is in alignment with the business mission or business strategies, Hubbard said. Each of those leads also does a talent review with Barra, and diversity (and the scorecard results) are factored into that review, which impacts their bonuses. Meeting product introduction goals I could have instituted it or demanded it myself. To request permission for specific items, click on the reuse permissions button on the page where you find the item. Leadership performance appraisals include statements regarding diversity and affirmative action good faith efforts and hires, according to Fuller. Handling service calls. Additionally, CEO George Chavel chairs the Diversity Leadership Council and reports on diversity progress to an external diversity and inclusion Board of Advisors. If you're leading diversity, equity, and inclusion programs at a big company, you belong in this family. Members can get help with HR questions via phone, chat or email. Erika Brown selected as Citis Chief DEI Officer, Next: More recently, Nielsen has added global reporting of gender by band and level. Information availability relative to need. Does Diversity Training Work the Way Its Supposed To. temp_style.textContent = '.ms-rtestate-field > p:first-child.is-empty.d-none, .ms-rtestate-field > .fltter .is-empty.d-none, .ZWSC-cleaned.is-empty.d-none {display:block !important;}'; Not an employee of a Supporter? Angela Talton, Senior Vice President, Global Diversity & Inclusion, Nielsen, worked collaboratively to create a scorecard when she moved into her role two years ago. Soon thereafter, Anand was instated as chief diversity officer for Sodexo, North America. 46), Nielsen (No. In 2002, Dr. Rohini Anand was hired by Michel Landel, CEO of Sodexo, North America. With a strategic focus on the business case and how diversity can drive employee engagement and business development, Sodexos diversity efforts have developed from a compliance framework to a strategic business imperative embedded in the fabric of the culture. Results from the Sodexo Diversity Index and Balanced Scorecard impact 10 to 25 percent of bonus compensation for senior executives, depending on leadership level. Leaders at Sodexo Diversity can use Balanced Scorecard strategic tool to build sustainable competitive advantage by better understanding the relationship among - financial resources, internal processes, customer preferences, and operations management in Sodexo Diversity's overall strategy. The Balance Scorecard of each company varies based on the nature, size of the firm and industry it operates in. In addition, in 2010, engagement scores for women were at 71 percent, up 10 percent from 2006 and considered above the Aon Hewitt threshold for best in class.. It is organized by topic and updated frequently as data and best practices evolve. Monsanto reviews its dashboard with its board of directors twice a year, and with Chairman and CEO Hugh Grant and his direct reports at periodic meetings with the HR leadership team and the executive D&I council. Ensuring cultural diversity in the workplace is a process not something that happens without governance, accessibility and continuous self-reflection. - Which internal processes can add value? diversity strategy. McCloskey said the commitment to increase representation at Georgia Power is a given because the company is able to tap the regions increasingly diverse labor force. Kotler & Armstrong (2017) "Principles of Marketing Management Management", Published by Pearson Publications. Sodexo star ted its div ersity scorecard in 2002, after settling a racial-discrimination lawsuit and beginning t o evaluation of behaviours such as participating in training, mentoring, and doing community outreach. The senior executives . It leverages a top-down, bottom-up, middle-out strategy to drive diversity and inclusion, inform diversity strategies, engage employees across levels and functions, and influence client employees. Some of the Customer Perspective metrics that can be used in Balanced Scorecard approach are - Another way to look at it, according to Data Enthusiast, is that a scorecard shows progress over time while a dashboard is a comprehensive snapshot of the moment. Monsanto began its metrics about 10 years ago. $("span.current-site").html("SHRM MENA "); 2 in the DiversityInc Top 50), Monsanto (No. I, along with many others in this publication, noted the strong business case for attracting a diverse workforce as it leads to more creative solutions, which in turn improves results. I would like to think this message is common knowledge, but I keep finding its not. There is no guarantee, but our chances as an industry are a lot better if we have more diversity of thought and ideas. Were not just telling the organization what happened. Sodexo first focused heavily on outcome or quota metrics such as recruiting, retention and promotion, when in retrospect, Anand said, we should have focused more on the qualitative measures because those are the behavior changers., Remember that measures are fine, to a point. Go Beyond Representation: When Ken Barrett came on board two years ago as Chief Diversity Officer of General Motors, he received a copy of the diversity scorecard that had been used prior to the companys bankruptcy filing in 2009. Reports went to major business units across all regions, with global numbers on gender. Shifting the Diversity Climate: The Sodexo Solution case study provides a strategic dilemma for the protagonist. She talked about the importance of their diversity scorecard and said diversity and inclusion are "just as important a driver of performance as your gross profit numbers." Members may download one copy of our sample forms and templates for your personal use within your organization. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Sodexo obtains the best score in the "Restaurants and Leisure Facilities" sector, with a score of 75 out of 100 (up 2 points compared to 2020), assessing the sustainability of the company. Sodexo, which puts as much as 25 percent of extra compensation into the diversity bonus, pays that bonus regardless of the companies financial results that year. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance practices. Revenue and/or value added per employee I am now rarely the only woman in the room. var currentUrl = window.location.href.toLowerCase(); Use the Scorecard to Forecast: Sodexos Johnson advises companies to be predictive. $("span.current-site").html("SHRM China "); diversity; sodexo . While almost 70% of jobs require a bachelors degree or higher, fewer than 50% of workers have one. Sodexo measures more than just the traditional HR areas such as attraction, recruitment, retention, promotions, etc. It has been refreshing for me to join Sodexo, a company where the culture is steeped in leading-edge diversity, equity and inclusion practices. Comprehensive is the critical word there, as dashboards are often more detailed and have more support information. Sodexo has once again been recognized by the European Women on Boards for having gender-balanced governance. Feel free to connect with us if you need business research. - What is important for Sodexo Diversity shareholders? Policies. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organizations culture, industry, and practices. A cornerstone of Sodexo's diversity strategy is the company's diversity scorecard. Theoretically there are no great disadvantages of Balance Scorecard approach but in practices managers face a number of hurdles such as This is demonstrated in the "DiversityInc Top 50 Companies for Diversity," making the number two spot on the list in 2012. Broadly there are four main components / features of Balance Scorecard. I was a little bit concerned that we were just measuring executive representation and not everything that was impactful [to the senior management], he says. In this session, Dr. Chris Parker, Head of Research and Data Analytics at DiversityInc and Dana Adamczyk, Senior Manager, 2022 was a challenging year for HR leaders. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. If sales are down or if the economy is poor, you cant stop your focus on diversity and inclusion or youll lose ground and traction. Peter Bye, a member of the Society for Human Resource Managements workplace diversity special expertise panel and president of MDB Group Inc., a consulting firm that specializes in diversity and inclusion strategy, said one of the most common questions he gets from people when they learn what he does for a living is what should I measure when it comes to diversity?. Sodexos scorecard has a clear executive-summary page showing the bottom line on hiring, promotion and retention, with a heat map for each business unit showing progress or challenges. Fight for the things that you care about, but do it in a way that will lead others to join you. At Sodexo, our bonus-eligible employees have part of their bonus tied specifically to completing diversity, equity and inclusion training and activities. In May 2022, Sodexo was named a DiversityInc Hall of Fame company. Product development cycle Some even link metrics to key business objectives, and ultimately to compensation. Balanced Scorecard analysis of Sodexo Diversity is a comprehensive effort to integrate and align strategy and operations. Sodexo has been awarded 2021 Best-of-the-Best Corporations for Inclusion by the United States National LGBT Chamber of Commerce (NGLCC), the business voice of the LGBT community, in collaboration with its partners in the National Business Inclusion Consortium (NBIC). Search and download FREE white papers from industry experts. Academy of Management Executive, Vol. The challenge to attract students to the industry is a relatively new one, except when it comes to women. Sodexo is a constituent of the FTSE4Good Index following the June 2020 review. Employee retraining cycle time Sodexos initiative, Making Every Day Count: Driving Business Success Through the Employee Experience, is a systemic strategy to provide the tools, resources, and support necessary to ensure success of all employees, including women. 49-61. In 2002, Sodexo made the strategic decision to begin holding managers and executives accountable for diversity when it began linking scorecard results to a significant portion of management bonuses that can range from 10 to 15 percent of the total bonus for managers and 25 percent of the total bonus for the executive team. The scorecard also assesses efforts at diversity-and-inclusion training throughout the organization and in many ways incorporates elements of dashboards. An affirmative action plan outlines good faith efforts for all hospital departments, a diversity climate survey was recently completed, and the hospital looks at a diversity benchmark survey to compare its results with hospitals nationwide. They have a detailed scorecard process for leaders. Email, phone, or Skype. In 2022, for the 15th consecutive year, Sodexo was ranked among the top-scoring company in its industry for its excellent sustainability performance. The initiative focuses on Sodexo's more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. As Johnson notes, this enables the company to pinpoint diversity-management areas that are part of the solution. Board.org and The Board are trademarks of Board.org LLC. Some of the Human Resources metrics that can be used in Balanced Scorecard approach are - Some people can give you really good answers to that, others cant, Bye said. if(currentUrl.indexOf("/about-shrm/pages/shrm-china.aspx") > -1) { Please log in as a SHRM member. var temp_style = document.createElement('style'); The y would measure gender and racial. Can more women in energy be the answer to these problems? Some of the Internal Processes metrics that can be used in Balanced Scorecard approach are - A scorecard is a report that displays Key Performance Indicators (KPIs) with performance targets. Kaplan and Norton approach to organization performance is What you measure is what you get. Sodexo's focus on diversity and inclusion has earned recognition on Diversity Best Practice's inaugural Inclusion Index. And that was it. Market share in target segments You can download Excel Template of Balanced Scorecard Analysis & Solution of Shifting the Diversity Climate: The Sodexo Solution, Copyright Executive MBA Pro Resources 2022, BCG Matrix / Growth Share Matrix Analysis, 5C Marketing Analysis of Shifting the Diversity Climate: The Sodexo Solution, 4P Marketing Analysis of Shifting the Diversity Climate: The Sodexo Solution, Porter Five Forces Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Porter Value Chain Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Case Memo & Recommendation Memo of Shifting the Diversity Climate: The Sodexo Solution, Blue Ocean Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Marketing Strategy and Analysis Shifting the Diversity Climate: The Sodexo Solution, VRIO /VRIN Analysis & Solution of Shifting the Diversity Climate: The Sodexo Solution, PESTEL / STEP / PEST Analysis of Shifting the Diversity Climate: The Sodexo Solution, Case Study Solution of Shifting the Diversity Climate: The Sodexo Solution, SWOT Analysis and Solution of Shifting the Diversity Climate: The Sodexo Solution, Super-Flexibility for Real-Time Adaptation: Perspectives from Silicon Valley Balanced Scorecard Analysis & Solution, Shanghai Zhangjiang Hi-Tech Park Development Co., Ltd. Keep It Simple: Especially when dealing with senior executives, complicated scorecards with mind-numbing details wont be effective, as these busy leaders dont have time to go through all the data. Poorly defined metrics metrics are either too broad or too narrow. Womens share of positions in the executive pipeline increased from 23 percent to 33 percent, with racially/ethnically diverse womens share increasing from 6 percent to 9 percent. Need help with a specific HR issue like coronavirus or FLSA? The diversity part is hardline numbers: hires, promotions, etc. If anything, such times are when organizations really need to focus on diversity and inclusion because doing so perhaps can help to pull you out of a downturn or a sales slump.. Of the companys estimated 9,000 employees, 27 percent are minorities and 23 percent females; of its 30 officers, 20 percent are minorities and 24 percent are females. What is required to improve the brand equity or market performance in terms of marketing, sales, distribution, and pricing strategy. If so, you belong in this family. Break-even time realized. For greater details connect with us. The inclusion part still has a quantitative feel to it.. We now also consider qualitative factors, including communications, he says. Anand said one big factor in attaining that designation is Sodexo's diversity scorecard index, a tool that measures quantitative and qualitative progress in recruiting, retaining and promoting women and minority employees. 50), and General Motors, one of DiversityIncs 25 Noteworthy Companies. Additionally, targets for increasing minority- and women-owned dealerships are set each year, with an overall five-year plan in mind. Sodexo is making inroads tracking people in those groups as well as veterans, and in assessing factors impacting employees by age groups. We were clear that metrics as a core competency was going to be the foundation driving inclusion and better transparency, she says. Learn more about becoming a member here. She talked about the importance of their diversity scorecardand said diversity and inclusion are just as important a driver of performance as your gross profit numbers., Previous: Main components / features of Balance Scorecard of each company varies based on the,. To attract students to the industry is a process not something that without! Diversity and inclusion training and activities a strategic dilemma for the 15th year..., she says the y would measure gender and racial on Boards for having gender-balanced governance diversity... Been recognized by the European women on Boards for having gender-balanced governance performance is what get... ) { Please log in as a SHRM member measure gender and racial the and... Have one workers have one guarantee, but our chances as an industry are lot! 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