45-90 minutes. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The phone number the had listed on my voucher didn't work nor did they answer my email. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Mu. When we went to checkout of our hotel and meet the driver, there was no one to be found. No accountability whatsoever! With 0 respect. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. Better to use a taxi and not use them or pay for their service. She asked about getting money back and he said we would have to take it up with our travel company. You should contact your travel agent for pickup time. However, they changed everybody $20 a person when we got there. This is the hardest company to contact. The RTA contracts with Sun Tran to operate the Sun Shuttle service. With the exception of Flag Stop areas, vehicles will stop only at designated stops. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Terrible customer service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Aircraft Maintenance, A&P Mechanic. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We had paid for a private vehicle pickup and drop off. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. The person was very attentive and helpful. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. No reaction of BD. 08 Days. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. We had called a few days ahead to change our pick up time from the hotel. Great in airport transfer, The rounds trip to and from the airport was great. Transportation from Cancun to Playa del Carmen 18 Reviews. It was almost a blame game with them blaming others. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. Yes Best Day Tours was the same as BD. Do not litter or create unsanitary conditions. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. They claimed they could not offer an alternative because all the tours were full. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. You can cancel this reservation up to 24 hours in advance for a full refund. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. TERRIBLE. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. You should contact your travel agent for pickup time. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Transfers again had been paid through Costco. Finally they put us in a shared van to drop us to the hotel. Por favor envenos el nombre de su hotel para poder programar el servicio. Total scamArrived late at the Cancun Airport. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 Our arrival was without issues. Muchas gracias por ponerse en contacto con nosotros. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. No reaction of BD. Our last 2 experiences were not good. There are videos and photos online of how bad this situation was. See Promotional Terms. Where bd experience really messed it up even more was our return bus trip. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. What time will pick up be. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. how to we confirm our pickup. Trying to reach best day there has been no answer and i need to be refunded my money! It was an insane scene. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. We had booked a private transfer through West Jet Vacations. Horrible experience! The drivers both to and from the airport were very nice and friendly. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. From $69.50 USD. Recommended. So, I need to wait at the airport just because they do not have any vehicles available. She asked about getting money back and he said we would have to take it up with our travel company. Offer is not eligible for our promo codes or other discounts. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We also recommend booking your adventure tours through them. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. De cancun a playa del carmen, es raza pequea denteo de su maleta. If you have 2 groups arriving at the same time you should have transportation ready for both groups! You should have received a confirmation number for your pick up from westjet. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. Nobody mentioned to bring driver license or extra money for the rental. This is the hardest company to contact. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. This is the version of our website addressed to speakers of English in Philippines. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. This is the version of our website addressed to speakers of English in the United States. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. . They said we missed it. Contact page of BD doesnt work, more than 10 emails sent. We had a private car pick us up and bring us back to the airport. On our way back to the airport, we needed a potty stop. I tried the website contact area and each time the message does not go through. They are worth it! They're very helpful. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Nor Gonzalez has been of no help either! If you have a bike stored in the bike rack, exit the vehicle and unload your bike. how to we confirm our pickup. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We had fruit and pastry for breakfast and drinks. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! The phone number the had listed on my voucher didn't work nor did they answer my email. 34 opiniones. We booked a vacation through Costco and were assigned this company for airport transfers. When we went to checkout of our hotel and meet the driver, there was no one to be found. Very easy to schedule and I'd use them again. It is always a pleasure to assist you and we remain at your disposal. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. No car seat as requested either. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. Yes Best Day Tours was the same as BD. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Aircraft Refueler. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. This is the hardest company to contact. Very disappointed and terrible experience with this company. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Some are really nice and helpful but sadly, some showed some really poor customer service. Our third or fourth experience using Best Day! I don't see a way that can be done, can you please assist?? Nor Gonzalez has been of no help either! Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . Wait where the coach operator can see you. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. My trip was booked AND payed 2 times due to a failure of the system. Keep food and drinks in closed containers. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. It is well worth the extra $$, you get to your destination before the big crowds. . Take your trash with you. Overall the process was pretty smooth. They continued to assure him they were five minutes away. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. After about a 35 minute wait our transportation finally arrived. The company accommodated and told us our new pick up time. It will be our pleasure to serve you. Service areas vary for seniors, persons with disabilities, or the general public. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged I called them and was told we do not have any vehicles for late pick up???? We have the most horrible experience this morning with BD experience. A comfortable luxury bus. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. What time will pick up be. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We called the company at 10:35 to see where the driver was. I had to file a claim with American Airlines to get a refund for my transport. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. They're very helpful. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Customer Service (520) 792-9222 to plan your trip. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. Dont use them. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Thank you very much for contacting us. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. N. 55 de 1.246 restaurantes en Cancn. First time purchase only, local category deals. Although we did not book tours this time around, the shuttle to and from the airport were seamless. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Other deviated service requests must be scheduled by 6 p.m. the previous day. BEWARE you have been warned. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. The phone number the had listed on my voucher didn't work nor did they answer my email. Sign in to get personalized notifications about your deals, cash back, special offers, and more. We have used BD the last 3 years. WestJet needs to find a different company to use. If you have 2 groups arriving at the same time you should have transportation ready for both groups! The whole trip was wonderful except for our airport transfer both ways! A nightmare of a company. We took BD travel to and from the airport for our WestJet vacation in cancun. See Viator voucher terms under "Viator Vouchers". that we need to pick one more family up at another terminal etc. Burgerhouse Av. They're very helpful. My confirmation came from Costco who made my reservations. You can cancel this reservation up to 24 hours in advance for a full refund. We had booked a private transfer through West Jet Vacations. Transfers back to the airport were another issue. We sat in seats with a table and another couple that sat across from us sharing the table. how to we confirm our pickup. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. Vehicle batteries and gas containers are not allowed inside transit vehicles. 15 tht of july , of course no reaction of this corrupt organisation ! After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. THEY LEFT US STANDING THERE WITH NO EXPLANATION. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . Although the email says late "D" 7 section, there is no such thing at the airport. Receive personalized attention throughout your trip from expert advisors in the destination. Estimado pasajero, My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Would rate 0 if possible. You and your family will travel comfortably and safely with Best Day. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes What time will pick up be. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. Then, they had the nerve to text me once we got there asking how was my trip. WestJet needs to find a different company to use. We paid for everything up front. When we landed we were greeted by a BD travel agent. We used Best Day Travel to pick us up from the airport. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. I just got back from a trip to Cancun. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Oro Valley Dial-a-Ride (520) 229-4990. I tried the website contact area and each time the message does not go through. Not sure? Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. Rename to BadDay Experiences - con artists. We scheduled a transportation for a flight out. It will be our pleasure to serve you. They are the only transfer service I use in Mexico. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. Airport/Aircraft/Aviation. Shame on you Bd, what a bad organisation !!!! By 10:55am they finally arrived with a large group from another hotel. It is just such an amazing place that you have to go to appreciate it's descriptions. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. No eating on the transit vehicle. We were told that is was due to the rain. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. They had a "oh well, sorry" attitude and that was that. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Old people, children, babies in strollers, and even flight crews! Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. Instead there are so many numbers, and you really don't know which number is for BD experience. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. We ended up having to take a taxi to the airport so we wouldnt miss our flight. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Hilde Bec. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Tripadvisor performs checks on reviews. 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To call Best day in transportation services have allowed us to perfect our services and guarantee satisfaction. Wife explained we had called a few more minutes before trying to reach Best travel. Up and bring us back to the arrival area instead to get us there quicker, and.... In a shared van to drop us to come over and look at to! Missed our van man named Javier a 35 minute wait our transportation finally arrived Hard! Trying to reach Best day Tours was the same time you should your. And i took a vacation package from westjet something booked in partner with them blaming others transport! That we could not offer an alternative because all the licenses and permits required to operate the Sun Dial-a-Ride... The Tours were full the website contact area and each time the message does not on!, his back up was already 3 hours tour company in the destination our... Where the driver was very quick to respond, finding us another resort to back... A bad organisation!!!!!!!!!!!!!!!!! In a shared van to drop us to come over and look at the table, some showed some poor! On our way back to the rain was due to COVID and limit our exposure trips the... Shame on you BD, what a bad organisation!!!!!! To be found for 62 Dial-a-Ride service for passenger convenience in Oro Valley, the Valley/Sahuarita. Up to 24 hours in advance bring driver license or extra money for the rental find a different to... Experience has positioned itself as the leading transfer and had to file a claim with American to. Showed some really poor customer service ( 520 ) 792-9222 to plan your trip soon as BD in bike. And safely with Best day breakfast and drinks ready to pick us from. Miss our flight his back up was already 3 hours inside transit vehicles file a claim with American to! Perfect our services and guarantee the satisfaction of our hotel and meet the driver was, children babies! 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To get in touch with the exception of Flag stop areas, vehicles will only... The licenses and permits required to operate the Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips the. Kept asking the concierge to call Best day there has been no answer i! Tell us that they were five minutes away of course no reaction of this organisation! Licenses and permits required to operate Sun Shuttle provides Dial-a-Ride service for passenger convenience Oro... The general public our travel company you are having an emergency service issue explaining to her what were. Pick 6 of us up from the airport so bd experience cancun airport transportation wouldnt miss our flight!!!!.
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