Obligations as a MARA agent

As a registered migration agent you are obliged to act in the best interests of your clients. The professional standards and obligations administered by the Office of the Migration Agents Registration Authority are outlined here.

Code of Conduct

The Migration Agents Code of Conduct is set out in legislation to regulate the conduct of agents. It prescribes your obligations towards your clients.

The OMARA provides practice guides to assist registered migration agents in meeting their obligations under the Code.
Code of Conduct
Practice guides

Ethical framework

We have prepared information to help you deal with ethical issues. This information is collectively known as the Ethics Toolkit and will help you consider how you should act in situations where the rules are not straightforward.
Ethical framework
Ethics Toolkit

Occupational Competency Standards for Agents

The Occupational Competency Standards (OCS) for Agents provide broad guidance on what you need to do to practice successfully as a professional. The OCS specify the role and purpose of agents and the standards to which you are expected to perform.
Occupational competency standards

Client relationships

We have prepared guidance to help you manage your client relationships, including complaints.
Managing client relationships
Client Monies Toolkit

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